In the second dialogue, you have noticed the change of approach used by the guidance and counseling teacher in her conversation with Albert; she allows him to freely discuss his views on the previous incident.

Albert is at liberty to say what he wants and is, therefore, able to express himself. The words used by the guidance and counselling teacher such as:

'I remember meeting you yesterday' and 'you said you wanted to talk to me, yes, so? Ok, what happened?' help, Albert to relax and narrate everything about the incident.

The teacher is able to know at what point Albert made a mistake and this enables Albert to admit his mistake and apologise.

This video enables us see how to recognize attitude and tone in speech.

click on the play button to watch a video in which Albert is talking to his guidance and counselling teacher.